Why not to make hotel reservations through Expedia

I recently made a 3-night hotel reservation in Las Vegas through Expedia. Had to pay the whole thing in advance. But then I had to leave a day early. Come to find out, there is no way to cancel or refund the third night. And it wasn’t that I was getting an especially good rate—checking the same hotel rates on-line now, it seems that if anything Expedia was overcharging me a bit.

I had a discussion with a gentleman at Expedia about this issue, and asked him the obvious question—why should anyone reserve hotels through Expedia? He finally admitted that reserving directly with the chain would be better in many cases.

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