I recently made a 3-night hotel reservation in Las Vegas through Expedia. Had to pay the whole thing in advance. But then I had to leave a day early. Come to find out, there is no way to cancel or refund the third night. And it wasn’t that I was getting an especially good rate—checking the same hotel rates on-line now, it seems that if anything Expedia was overcharging me a bit.

I had a discussion with a gentleman at Expedia about this issue, and asked him the obvious question—why should anyone reserve hotels through Expedia? He finally admitted that reserving directly with the chain would be better in many cases.

This entry was posted on Tuesday, December 23rd, 2003 at 14:37 and is filed under scitech. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.